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This store has earned the following certifications.
Long Lasting Ambience: - Burns for 4 hours, providing a natural and warm ambience with big, bold flames - Quick and easy to light, with a more even and consistent burn than real wood - Wrapped in paper for clean handling and easy portability
Natural and Clean Burning: - Crafted from recycled hardwood, nutshells, and molasses - Burns evenly and consistently with 80% less emissions than wood - 75% less particulate matter than wood - Ideal for fireplaces, campfires, and fire pits
Clean and Green: - Burns cleaner than cordwood, reducing up to 80% carbon monoxide and 75% particulate matter - Virtually all materials are renewable resources for a clean and sustainable choice
Easy and Authentic: - Made in America, providing fine quality, nature-inspired products - Easy to use, simply strike a match for a quick and reliable flame - Designed to bring warmth and comfort to your home or outdoor space
Compare and See The Quality: - Compare our firestarters, firelogs, and fire safety accessories to leading brands like Duraflame, Blackwood Charcoal, Earthlog, Lightning Nuggets, Better Wood Products, Enviro Log, Ignite O, and Western - Experience unmatched quality and reliability with our products
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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